Cirpé: site continuity and recovery preparation
Intervene on a site in use, examine administration difficulties and prepare the elements necessary for its autonomy with a new host.
A site to be maintained available and resources to prepare for a resumption of accommodation.
Technical contact, diagnosis and preparation of transmission to the customer
A re-service confirmed in June 2022, with preparation for file and source transmission.
The situation: administering an existing site
The needs concerned the administration of the site, its theme, its PHP environment and its presence in search engines. Customer contacts had to be able to understand what depended on the CMS and what depended on the server.
Patrice acted as technical contact with the agency team, to examine the difficulties reported and prepare tests with people using the site.
Diagnose with specific cases
Discussions on the indexing and operation of a page included a URL request, a modification and test feedback from the client. The diagnosis had to be compared to the case actually encountered.
This tracking method helps distinguish a correction made from a result yet to be verified. The exchange with the user provides the information necessary to continue the analysis.
Preparing for file and source transmission
In 2022, the organization of hosting will evolve towards a direct takeover by Cirpé from a host. Preparation includes bringing together the resources and elements necessary for this change.
Patrice is responsible for preparing and transmitting files and sources to support the client in this transition. This preparation work is separate from the migration completion report.
Restore service during the accompaniment
An incident of availability reported in June 2022 was the subject of a response by the Patrice, followed by a return to service and a customer's thanks.
Site continuity remains a subject during recovery preparation: those involved must be able to make the link between the state of the service and current operations.
Maintenance and transmission skills
The support brings together application diagnosis, dialogue with users and preparation for the transfer of knowledge and resources.
This case illustrates a way to take over the existing system methodically: understand the dependencies, deal with the immediate need and prepare the elements useful to the team which will continue the operation.
This case study presents the experience of Patrice Salib, founder of Dtouch, acquired at Reymann with the agency's teams and its development and production partners.
Manage developers and project dependencies.
The technical management role brings together business teams, developers and specialists to maintain consistency from framing to production.
Enlarge the diagram - 01Set expectations ↓
Business need
Uses and priorities
Journey • constraints • challenges - 02Organize the production ↓
Technical framework
Perimeter and architecture
Data • dependencies • steps - 03Checking uses ▼
Developers
Implementation and integration
Team • partners • offshore - 04Preparing for commissioning ▼
Recipe
Check the routes
Scenarios • differences • arbitrations - 05Develop tools ↓
Put into production
Preparing for exploitation
Deployment • monitoring • continuity - 06
Developments
Organize returns
Uses • maintenance • priorities
Enlarge the diagram Frame
Define expected results and responsibilities.
Coordinate
Treat dependencies between developers and specialists.
Transmit
Make decisions and operating conditions understandable.
Your job deserves
the right tools.
A specific need, a software to evolve, a project to frame.